The terms behind a tool that never acts on its own.

These Terms of Service (“Terms”) are a binding agreement between you and your organisation (“you”) and Throughpoint (“Throughpoint,” “we,” “us”), governing your access to and use of the Throughpoint website, dashboard, chat apps and integrations (together, the “Service”).

By creating an account or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are using Throughpoint on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, do not use the Service.

The Service is offered on the following plans:

• Starter — free. Up to 5 seats, one recurring meeting, 50 approved actions a month, one ticket tracker plus GitHub, and a team-wide approval policy.
• Team — paid per seat. Unlimited seats, meetings and actions.
• Enterprise — on terms agreed in a separate order.

New teams start with a 14-day trial of Team, with no card required. When the trial ends without a paid plan, the team moves to Starter and keeps its data and history; features beyond Starter’s limits stop until you upgrade.

A seat is a member of your team who can approve, edit or dismiss cards under your approval policy. People who only appear in your meetings or tools are not seats.

We may change the features of a plan as the Service evolves. We will give you reasonable advance notice of any change that materially reduces what your current plan includes.

You must be at least 16 years old and able to form a binding contract to use the Service. The Service is intended for use by engineering teams in a workplace context.

Your account

• You are responsible for the accuracy of the information you provide.
• You are responsible for safeguarding your credentials and for all activity under your account.
• You must notify us promptly at [email protected] of any unauthorised use or security incident.
• Your workspace administrators may manage members, permissions and connected tools on your organisation’s behalf.

Throughpoint reads what your team decides — in meetings and across your connected tools — detects when those things drift apart, and proposes a fix.

Approval-gating is the core promise. Throughpoint does not take autonomous action. Every change to your tools is presented as a card in your chat tool that a person allowed by your team’s approval policy must approve. If a card is dismissed, nothing is written. You are responsible for reviewing each card before approving it and for setting an approval policy that suits your team.

Connected tools

To work, the Service connects to third-party tools you authorise (such as Linear, Jira, ClickUp, GitHub, Slack, Microsoft Teams and Google Calendar). You are responsible for:

• Having the right to connect those tools and to grant the permissions you grant.
• Complying with the terms of those third-party services.
• The accuracy and consequences of changes you approve us to write back.

Your use of third-party services is governed by their terms, not ours. We are not responsible for third-party services or for changes they make that affect the Service.

You agree not to, and not to permit anyone else to:

• Use the Service in violation of any applicable law or third-party rights.
• Upload or process content you do not have the right to process, or record meetings without the consent required by law in your jurisdiction.
• Reverse engineer, decompile, scrape, or attempt to extract the source code or models behind the Service, except to the extent the law expressly permits.
• Probe, scan, or test the vulnerability of the Service without our written consent.
• Interfere with or disrupt the integrity or performance of the Service.
• Resell, sublicense or provide the Service to third parties outside your organisation.
• Use the Service to build a competing product.

Meeting-recording consent. You are solely responsible for obtaining all consents and giving all notices required to lawfully record and process the meetings you connect. The obligation to get consent is yours, not ours.

As between you and Throughpoint, you own your content — your meetings, transcripts, decisions, and the data we read from your connected tools (“Customer Data”).

You grant us a limited, worldwide, non-exclusive licence to host, process and transmit Customer Data solely to provide and maintain the Service for you, including processing through the AI subprocessors described in our Privacy Policy. We do not use Customer Data to train foundation models, and we do not sell it.

Aggregated & anonymised data

We may generate aggregated and de-identified statistics from use of the Service (for example, error rates or feature usage) that do not identify you or your organisation, and use them to operate and improve the Service.

Feedback

If you send us suggestions or feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service, without obligation to you.

The Service, including its software, design, branding and content (excluding Customer Data), is owned by Throughpoint and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms. All rights not expressly granted are reserved. “Throughpoint” and our logos are our trademarks; you may not use them without our prior written permission.

Starter is free. The Team plan is billed per seat, either monthly or annually in advance, at the prices shown on our pricing page or at checkout when you subscribe. Taxes are added where they apply.

• Payment. Teams billed in Nigerian naira pay through Paystack; all other teams pay through Stripe. You authorise us, through the relevant processor, to charge your saved payment method at the start of each billing period.
• Adding seats. When your seat count goes up during a billing period, we charge the added seats pro rata for the rest of that period.
• Removing seats. Fewer seats take effect at your next renewal; we don’t refund the current period.
• Failed payments. If a payment fails, we retry it. Team features stay on for a 7-day grace period; after that, meeting bots and approvals pause until payment succeeds.
• Moving to Starter. You can move from Team to Starter at any time from the Billing page. The change takes effect at the end of the period you have paid for, and nothing further is charged.

We will give you at least 30 days’ notice of any price increase, which takes effect from your next renewal. Fees are non-refundable except as required by law or as stated above.

You may stop using the Service at any time. Moving to Starter ends paid billing at the end of the current period; to close your team entirely, ask us to delete it and we will delete its data as described in our Privacy Policy.

We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use poses a security or legal risk to Throughpoint or others. Where practical and lawful, we will give you notice and an opportunity to cure.

On termination, your right to use the Service ends. We will delete or return Customer Data in accordance with our Privacy Policy. Sections that by their nature should survive termination (such as ownership, disclaimers, limitation of liability and governing law) will survive.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

Throughpoint drafts cards using AI and automated reasoning, which can be incomplete or wrong. You must review every card before approving it. We do not warrant that the Service will be uninterrupted, error-free, or that it will detect every contradiction, risk or instance of drift.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

To the fullest extent permitted by law:

• Neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill.
• Our total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) £100.

These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

You will defend, indemnify and hold harmless Throughpoint from and against claims, damages and reasonable costs (including legal fees) arising out of your Customer Data, your use of the Service in breach of these Terms, your violation of law or third-party rights, or your failure to obtain any meeting-recording consents required in your jurisdiction.

We may update these Terms as the Service evolves or the law changes. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you by email or in the dashboard. Continuing to use the Service after an update takes effect means you accept the revised Terms.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are a consumer, you may benefit from mandatory provisions of the law of the country where you live, and nothing here affects your statutory rights.

• Entire agreement. These Terms and the documents they reference are the entire agreement between you and us regarding the Service.
• Severability. If any provision is held unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

Questions about these Terms? Email [email protected].